IT Support that just works
Call us crazy, but at LAN Masters we believe that IT should just work... end of story. We know how important technology is to your business - it makes it possible to serve your customers on a daily basis. Because of that we want to make sure that your IT is always running efficiently and cooperating with you. We want to make sure that when you do have an issue, it’s fixed immediately and permanently.
We want to provide you IT support by just doing exactly what we say we're going to do. Truthfully, we don't see why it has to be any more complicated than that.
The Trouble with the "Standard" Approach to IT Support
If you've worked with other IT support companies in the past that take what has unfortunately become a more "standard" approach to your working relationship, you've no doubt run up against one or even all of these issues time and again:
You're paying through the nose for support services.
But whenever you have an issue, you can't get someone on the phone. If you can, they're slow to respond - all while your downtime costs are stacking up.
Your current IT company sees you as just another client.
Not only are they not treating your relationship as anything special, but they're not creating a pleasant relationship to begin with. They make you feel like you're bothering them whenever you call in with a question or problem, when really you should be their top priority.
If an issue develops, it takes too long to fix.
You shouldn’t have to wait six to eight hours to troubleshoot an issue that will take 20 minutes to solve. You need results now and you deserve them, too.
A Refreshingly Straightforward Approach to Outsourced IT Support
Most businesses think that slow response times, socially awkward IT people and unreturned phone calls are a "cost of doing business" in this industry. This is because these are the only things they've ever known. Thankfully, there is an alternative. At LAN Masters, we believe that every business - regardless of its type or size - deserves the benefits that come with having their own IT team dedicated to supporting their business. That’s why, from the ground up, we've built our business to be the absolute best kind of IT support team. The kind that has the experience to solve your problems right away, the first time. The kind that you don't have to worry about suddenly putting their focus elsewhere, leaving you high and dry to deal with your issues on your own. The kind that understands and fits in with your company culture. The kind that puts the success of your business first, instead of trying to find new ways to make money on your contract.
We're definitely not for everyone, but if this sounds like the type of relationship you've been looking for, then we might be the right fit for you. Give us a call at 407-409-7519 or click the "let’s talk" button below and we’ll set up a time for an introductory phone call.
What LAN Masters IS
Your outsourced IT department, comprised of a team of people who are dedicated to providing you with top quality service and who pledge to never make you a promise they can't keep.
What LAN Masters ISN'T
We don't like to talk down to our customers or bog them down with tech language that it would take a laundry list of degrees to understand. We've always shot straight with our clients and we always will.
We want to make the types of moves today that will let you take advantage of business opportunities tomorrow. We want to stop small problems before they have a chance to become big ones.
We're looking for businesses who believe in building a true collaborative relationship with their outsourced IT partners. If you're not, that's fine - but we're probably not the right fit for you.
What we do
At LAN Masters we know what we’re good at, and we know how we can provide the best value to our customers. If you’re looking for help in the following areas, there’s a good chance we can help.
Managed IT Services
24x7 Help Desk
Remote Monitoring & Management
Network Monitoring & Management
IT Security & Compliance
Backup, Disaster Recovery & Business Continuity
CTO & Strategic IT Consulting
Mobile Device Management
Projects & Consulting
Workstation & Server Upgrade
Desktop & Server Virtualization
Office 365 & Cloud Migration
Backup, Disaster Recovery & Business Continuity
Network Design & Upgrade
IT Relocation Services
IT Security Assessment
It would be easy for us to tell you that we've spent years working with businesses just like yours to totally take the weight of IT off their plates – instead, we'd rather let our clients speak for themselves. Here's what a partner at one of Orlando's most prominent law firms recently said about his experience working with LAN Masters:
“Our law firm employs approximately 35 staff and attorneys and the use of computers, the Internet and cloud technology is vital to our everyday business of civil trial litigation.”
“Since 2005 all of our computer security and IT needs have been served flawlessly by LAN Masters Inc. and we couldn’t be more satisfied with the quality and speed of their services. Most importantly, their attention to ongoing maintenance keeps us ahead of IT problems. LAN Masters Inc. makes sure we prevent IT and computer security problems that interfere with our operations. Preventing a fire is easier than extinguishing one.”
The LAN Masters Commitment
At LAN Masters, we hold the same commitment to every customer.
Respect your time:
In terms of system downtime and the amount of time you spend dealing with IT issues, our goal is to minimize both.
Respect your people:
We won't talk down to you. We won't bog you down with technical details.
Make things right if we fall short:
If you're not happy, we're not happy - and we'll do whatever we need to make it right.