Is Co-Managed IT Right For Your Business? Let’s Find Out, Together
As the owner and operator of an MSP who has been in this business for exactly 16 years this month, I’ve always seen one of my primary jobs as less of a services provider and more of an educator in every sense of the term. Technology moves fast, and it can be difficult to keep up. By helping people understand what a managed services provider does and can do for them, it puts them in the position to make the best decisions possible moving forward.
Just the other day, I was on the phone with a potential client and he was having a hard time understanding something I find truly important that I’d like to talk a bit about today. Over the course of our discussion, I realized that he was thinking about an MSP as something of an “all or nothing” affair. You either outsourced all of your technology over to a third provider, or you handled everything in-house. For this prospect, there was nothing in between.
“I hear what you’re saying and it does sound great,” he said to me, “but I’ve got a team of people who have been working under me for years. They do a terrific job, they’re just a little overwhelmed. I don’t want to have to let them go by switching over to an MSP.”
As I explained to this prospect – and as I’m about to explain to you, too – the good news is that this type of “all in” scenario is far from the only option on the table. In fact, it’s precisely what co-managed IT was designed to support.
What is Co-Managed IT? Breaking Things Down
At its core, co-managed IT is exactly what it sounds like. It’s an arrangement where your own internal IT department continues to handle some of the tasks and issues related to your infrastructure, while a third party services provider handles many of the others.
So instead of offloading everything to a third party, you’re allowing someone to come in and handle things like proactive cyber security, thorough and robust backups, the management of help desk requests, and even things like password resets.
These are the types of tasks that are absolutely essential… but that doesn’t make them any less irritating. So from that perspective, co-managed IT is an opportunity for many organizations to “have their cake and eat it, too” as far as their technology is concerned.
When Co-Managed IT Might Be Right For You
As is true with so many other areas of technology, co-managed IT isn’t going to be the perfect fit for everyone out there. Some companies have grown at such a rate where they NEED to go “all in” on managed support. Others are still small enough where their own people are getting along just fine.
But those organizations in the middle – and there are many of them out there – are the ones that stand to benefit the most from a co-managed arrangement.
Every minute that your own people are focusing on resetting passwords yet again, wading through help desk tickets, or handling any one of the other mundane tasks that usually fall on IT’s plate is a minute they’re not making your business money.
Imagine if they didn’t have to worry about any of these things and could devote the entirety of their attention to optimizing workflows and internal processes so that your organization can run more efficiently and profitably. What do you think your IT person would say if you told him or her they never had to spend another minute on updating existing software, and could instead get back to work on building that custom app that will revolutionize your productivity that they’ve been working on?
Or, think about it from your perspective. Imagine never again having to deal with a “technology nightmare day” every time your internal IT person calls in sick. Remember that time when your last IT person unexpectedly quit, causing never-ending problems until you could finally hire and train a new person? Picture the relief that would come with knowing you never have to worry about that in the future.
These, ultimately, are the reasons why co-managed IT might be right for your business. It’s less about replacing your existing IT workforce and is more about supporting and empowering them. By taking as many of the routine, time consuming and administrative tasks off their “To Do” list as possible, they’re free to devote themselves to the “bigger picture” issues that will add to your bottom line.
Ultimately, what could be more important than that?
If you’d like to find out more information about whether or not co-managed IT is right for your business, terrific – we’re happy to help.
It’s Your Move
At this point, I recommend giving us a call or clicking the button below to schedule your free "Getting to Know You" consultation. It'll help us make sure we're a good fit for one another to find out what we can do to help empower your IT infrastructure moving forward.
Mike Della Pia is the President of LAN Masters, Inc., an Orlando IT support company that has been helping small businesses stop focusing on IT and getting back to doing business the past 15 years. Connect with Mike on LinkedIn.