Is Your IT Stealing Your Staff’s Time?
At some point in the last six months, maybe you’ve been on a Zoom call or chatting away in Microsoft Teams. And you’ve wondered what would have happened if Covid had come along in the 1980s or even 1990s.
Let’s be honest… the world would have totally shut down. The business would have completely ground to a halt.
We couldn’t have done the last 6 months without the amazing technology that we now totally take for granted.
Depending on how old you are, what we can do easily today was literally the stuff of dreams just 20 years ago.
But as much as great IT has made working from home easier and enabled many businesses to keep going, we also must remember that bad IT can still be a massive time thief.
We’ve all become so reliant on computers that we’ve forgotten how to perform simple tasks ourselves. And we go into panic mode when they stop doing what we expect of them.
Most businesses find that even the most committed staff in the world will jump at the chance for a little bit of office down time. So, when computers aren’t doing their job that’s a great opportunity to down tools and do very little.
If they’re in the office, people sit around chatting or go home early, whilst every second your business is losing money.
That’s not to say that all employees want to take the easy way out. There will be others who like a challenge and want to try their best to make things better, using their own limited IT knowledge or good old Google to guide them.
Unfortunately, IT set ups are complex. And if you don’t really know what you’re doing you could end up digging a far bigger hole for you and your entire organization.
Well-meaning staff, no matter how lovely and helpful they might be, can cause more problems than you could ever imagine.
Just like you wouldn’t want someone who did a biology class 20 years ago to perform open-heart surgery on you, you really don’t want someone who’s just watched a couple of YouTube tutorials fixing your business’s computer system.
This is what we do, day in, day out. And we’re the local experts.
If you want to ensure that your workforce doesn’t grind to a halt when things stop running smoothly, it pays to invest in experts who can:
- a) Stop most things from going wrong in the first place, and
- b) When they do go wrong, get you back on track quickly and reliably
That means minimal downtime, less chatting, and more Getting Things Done.
Mike Della Pia is the President of LAN Masters, Inc., an Orlando IT support company that has been helping small businesses stop focusing on IT and getting back to doing business the past 15 years. Connect with Mike on LinkedIn.