Why Small Businesses Need Dedicated IT Support
Information Technology (IT) is crucial for running a company in today’s business world. However, most small business owners still see IT management as a luxury expense.
We’re here to tell you firsthand that this is the wrong mindset. More importantly, getting the IT assistance you need does not have to cost you an arm and a leg.
Small businesses, medium-sized businesses, and giant enterprises all need advanced IT support. The reality of the business world these days is you can only grow as much as your technology infrastructure allows you to. With customers and vendors both using a variety of technologies, you need to have a versatile, future-looking IT network to stay relevant. Otherwise, you are allowing competitors to grab your market share.
Now, this barely scratches the surface of why you need IT management. In this post, we want to shed light on five compelling reasons why small businesses need dedicated IT support.
1. Better Data Protection
Back in 2017, The Economist published an article claiming that data has become the world’s most valuable resource – surpassing oil. Here in 2020, there is no disputing this.
As an entrepreneur, data is the lifeline of your company. From analyzing consumer behavior and gauging market trends, data defines almost every aspect of the modern business world.
Due to its value, business data stored in the digital form is highly susceptible to cyberattacks. According to the 2020 Data Breach Investigations Report by Verizon, 28% of data breaches in 2020 involved small businesses.
Moreover, cybercriminals are also evolving their invasive tactics at an alarming rate, making it necessary for businesses to get sophisticated data protection.
Investing in managed IT services means your data and security infrastructure is constantly being monitored, improved, and customized around industry trends.
Data security needs to be a top concern for businesses – no matter what size. IT professionals are trained with an inherent knowledge of the latest cyberthreats – and how to defend your business against them.
2. Avoid Unplanned Downtime
Data protection only makes up a small fraction of proactive IT support. Reducing downtime is arguably the most important reason to invest in managed IT services.
An MSP is constantly monitoring your tech infrastructure – they know your setup backwards and forwards, meaning they know exactly how to fix it when things go wrong.
Let’s paint a picture for you:
In the first scenario, you do not have any dedicated IT support.
Disaster hits and your network goes down. Perhaps the disaster is a security breach, natural disaster, or something as miniscule as user error. With the system down, you cannot get any work done.
The consequences of unplanned downtime include (but are not limited to) the inability to deliver services to customers, failure to support business-critical applications, increased vulnerability to security threats, and in some cases, data loss. As a result, your business may lose its credibility, not to mention considerable revenue.
The first option is to try and fix it yourself. Without the proper tech knowledge, this could take hours – maybe even days. Additionally, you run the risk of causing more damage.
The second option is to call and IT support team to come clean up the mess. This could also take hours, days, or even weeks. Not to mention it’s going to cost you a pretty penny to resolve the issue (not including lost revenue from the downtime).
Now, say you’ve been working with a managed IT services provider when disaster strikes. The first advantage is the MSP would have more than likely seen this coming. Through consistent monitoring, the experts would have spotted and mitigated the risks long before they had the chance to turn into a disaster.
Secondly, the MSP would make sure you were prepared for the crisis with a solid data backup and recovery plan. Third, unlike hiring an IT company to fix the mess after the fact, the MSP will already have a firm grasp of your tech setup, and know exactly how to get up and running again.
Lastly, you won’t have to pay a massive chunk of money to get your system moving again, as this will be included in your fixed monthly cost of working with the MSP.
All in all, working with an MSP will be a lifesaver in the unfortunate scenario that you come face-to-face with unplanned downtime.
3. Increased Productivity
With the right technology makeup, your business will be in a position to continuously increase efficiency and productivity. Like we previously mentioned, you don’t need a massive budget to achieve and maintain a strong technology infrastructure.
Working with an MSP means you don’t have to hire a full IT staff in-house or dedicate hours and hours to making sure everything runs smoothly. Essentially, you and your in-house team are free to focus on tasks that move the needle forward – like business development and long-term planning. The MSP is working behind the scenes providing IT support to maintain a robust status quo.
Additionally, the MSP will know exactly what your business needs to function at peak capacity. Say you run a small café – where you need technology to manage the various aspects of your business from billing and accounting to order management. Your MSP will know what the major tech pain points are as a café owner and will ensure you are equipped with the latest and greatest solutions.
If required, some IT companies will also train your employees to use the software correctly. A professional MSP will help you enjoy the true benefits of your tech investment.
As an experienced IT company in Orlando , we specialize in helping law firms maximize their operations with niche-specific tech solutions. We know exactly what the industry calls for, and how firms can leverage certain solutions to the fullest capacity.
4. Get the Latest Technology
One of the greatest aspects of working with dedicated IT support is you have access to the best tech solutions on the market. Your IT company will work closely with you to help choose the most ideal solutions to bring your company into the future.
Additionally, they are constantly on call to resolve any issue related to the chosen IT technology.
As you probably know, technology is changing faster than many small businesses can handle. While you are mulling over buying a specific software, a more advance variant of the same might already be on the market. IT services providers know the latest tech entering your niche.
If there is a better application available in the market than your current one, they will help you upgrade quickly and seamlessly.
5. Considerable Cost Savings
There’s no hiding from the fact that setting up an in-house IT support team and network is expensive. You are on the hook for many, many things, including salaries, benefits, utility services, office space, hardware/software infrastructure, maintenance, human resources, employee training costs, among others.
When you hire a managed IT services provider, however, you get the benefits of an in-house team for a small fraction of the cost – no salaries, benefits, HR costs, etc. Most managed IT companies offer a wide range of services under one roof. They’ll help you draw an IT roadmap and optimize it as your business evolves. And the best part, MSPs generally charge a fixed, predictable monthly service fee for their services. For this reason, it is much better to outsource your IT needs to a single, full-service IT company.
As a business owner, your primary responsibility is to run the business, not manage IT issues. Having a reliable IT support team means you can stop worrying about computer-related issues and focus on growing the company.
As you can see, a reliable managed IT services provider will be your ally in running a successful brand. You will stay secure, productive, and profitable in the long run.
Hopefully, this post has got you thinking about outsourcing your IT requirements!
If you want to learn more, feel free to send us a message!
Mike Della Pia is the President of LAN Masters, Inc., an Orlando IT support company that has been helping small businesses stop focusing on IT and getting back to doing business the past 15 years. Connect with Mike on LinkedIn.