How to Choose the Best IT Company in Orlando
Partnering with a Managed IT provider or Managed Services Provider (MSP) can help your business get access to seasoned IT professionals, eliminating the need of incurring expenses on hiring more full-time IT employees. With a reliable IT support company by your side, you can also leverage a plethora of IT services at a predictable monthly fee, and plan your IT budget with more clarity.
Cloud hosting, data storage, and back-up, and IT security were some of the most popular managed IT services last year.
Accordingly, the outsourced IT support you hire should have the ability to meet your business’s unique IT requirements to enable scalability, productivity, security, and more. Let’s take a look at a few tips that will help you choose the most suitable MSP for your business in Orlando.
Factors to Keep in Mind When Hiring an MSP
1. Client References and Testimonials
You should analyze the credibility and reputation of the MSP you are looking to partner with. It will help you understand how well-positioned it is in the managed IT services industry.
You can analyze an MSP’s performance by asking them to provide client references and speaking to each one of them. You can also check the reviews and ratings available on its social media platforms, official website, and third-party review sites.
The references and testimonials will not only help you get a comprehensive overview of an MSP’s performance but also assist you in making an informed decision about whether or not its services are in sync with your IT requirements.
2. Industry-Specific Experience
It is important to gauge an MSP’s industry-specific knowledge. By hiring an MSP that is experienced in dealing with the several IT issues that organizations in your niche face, you can rest assured that they will be able to help you as well.
For instance, if you have a construction and restoration business, the MSP you choose should know exactly how to use the different features of software and tools such as AutoCAD and Sage General Contractor. The MSP’s expertise will help you streamline your construction firm’s technology requirements while increasing productivity and efficiency.
3. Scalability and Flexibility
Your business’s technology needs are bound to change as it grows. Your chosen MSP should give you the option to scale up and scale down your technology as per your current requirements.
While incorporating a particular software/application in your business’s network may be absolutely necessary for you right now, the same software might become obsolete after a couple of years.
For instance, if your business has gone remote because of the pandemic, you may need to use VPN (Virtual Private Network) to secure employees’ devices against potential data breaches. However, once things go back to normal, you may want to discontinue the use of VPN. Your MSP should be able to fulfill these changing IT needs and help you set-up/remove technologies, as needed.
4. Pricing Structure
Having a clear idea of your potential MSP’s pricing can help you streamline your IT expenses in a better way. As mentioned, a reliable MSP offers its services for a fixed monthly fee under a scalable Service Legal Agreement (SLA).
The transparent pricing structure helps you get rid of hidden or unpredictable IT expenditures, thereby allowing you to invest your capital in other more important areas of your business.
5. Security and Compliance Support
The annual number of data breaches in the U.S reached a huge 1506 last year, exposing 164.68 million sensitive records. It is, therefore, imperative to choose an MSP that can put a robust cybersecurity process in place to mitigate data breaches and cyber-attacks. A reliable MSP should offer you the following software, tools, and services, among others to thwart cybersecurity risks:
- Role-Based Access Control (RBAC)
- Multi-Factor Authentication (MFA)
- Web content filtering
- End-point encryption
- Security Information and Event Management (SIEM)
- User Entity Behavior Analytics (UEBA)
- Antivirus and firewall
- Cybersecurity training
- Regular software updates and patches
- Vulnerability scanning and penetration testing
- Email security gateway
- Mobile Device Management (MDM)
- Data back-up and business continuity plan
Further, the MSP you partner with should be proficient in managing regulatory compliance applicable to your business. As discussed, a good MSP works with skilled IT professionals, who are well-informed about the latest regulatory mandates. As a result, they can ably fulfill your compliance requirements.
An efficient MSP also enables you to stay in sync with your local regulatory laws. For instance, businesses in Orlando can hire an IT support company in Orlando and stay compliant with state-specific regulations.
5. Vendor Management Support
As a business owner, you probably buy software and equipment, such as printers, fax machines, and more, from various IT vendors. Your MSP should be able to take the burden of vendor management off of your shoulders.
Your MSP should be able to serve as a single point of contact for all your vendors and manage them on your behalf. In case issues arise with the equipment or software, the MSP should quickly communicate them to your vendor, track the remedial measures taken, and get the issue resolved at the earliest.
6. Round-the-Clock Availability
Apart from robust security controls, it is also important to have 24/7 access to an IT helpdesk and threat monitoring system to proactively counter major and minor IT issues. Your MSP should be available to you round-the-clock, irrespective of your time zone and location. As a result, your mind will be at peace knowing that your IT issues will be resolved before they start hindering your business operations.
A reliable MSP makes use of Remote Monitoring Management (RMM) tools to identify, contain, and combat cybersecurity threats instantly. Further, MSPs offer constant remote and on-site help desk support. While remote support can be availed through online chats, emails, and phone calls, MSPs provide on-site support by sending an experienced IT professional from their team to your business premises.
Partnering with a dependable MSP can work wonders in streamlining your business’s IT processes while increasing efficiency and productivity. From providing access to best-in-class IT professionals and the latest technologies to mitigating cybersecurity risks and assisting with compliance management, working with an MSP can benefit your organization immensely. All in all, the above-mentioned factors are sure to help you bring on board an IT partner that understands your business’s specific requirements and provides you with scalable solutions and services.
Mike Della Pia is the President of LAN Masters, Inc., an Orlando IT support company that has been helping small businesses stop focusing on IT and getting back to doing business the past 15 years. Connect with Mike on LinkedIn.